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COVID-19 FAQs

26.06.21

To our Remarkable Outdoor Furniture Sydney customers, The NSW government has today announced Greater Sydney, Blue Mountains, Central Coast and Wollongong will move into a fourteen-day lockdown in response to new cases of COVID-19 in the community until 11.59pm Saturday August 28th.

We will be offering zero contact delivery services so that you can continue to shop online with us 24/7

Please see our store locator for our Sydney store trading hours https://www.remarkablefurniture.com.au/outdoor-furniture-sydney



Brisbane and Sunshine Coast stores will be closed from from 4:00pm Saturday 31 July 2021 to 4:00pm Sunday 8 August 2021 due to QLD government three-day covid lockdown announcement.

FAQs

Q. Is online ordering still available?

A. Yes. Our website is accepting orders 24/7

Q. What will happen if I have an order pending?

A. Rest assured! If you have a pending order we will deliver it. Please contact our Customer Services 1300 296 505 for the latest information on your delivery. If you're not ready to receive your order or would prefer to delay the delivery, please contact your nearest showroom directly. Their contact details can be found in location pages. The index can be found in the upper-left-hand corner of our homepage.

Our carriers are delivering as normal at the moment. Please check the latest stock information on our product pages, or check 'My Account' for information relating to your specific orders. If you have any questions, please do not hesitate to contact us.

Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?

A. The health and safety of our employees and customers has been our priority. At Remarkable Outdoor Living we are taking a sensible approach to COVID-19 based on what health authorities advised to ensure the wellbeing of our staff and customers. We have installed hand sanitizer in showrooms for our sales team. We also adhere to the latest recommendations from the Australian government, such as face covering, social distancing of 1.5m and regular hand washing.

Our NSW warehouse will continue to operate with no more than two-thirds the normal workforce on site at any one time. In other warehouses, we've increased our hygiene regimes to ensure that hand washing and cleaning are much more frequent. Our carriers have all deployed similar working practices, and we continue to work with them daily to share our latest thinking. All our carriers are now providing zero-contact delivery and will refrain from physically contacting you and your families during this time.

Q. Do you have a no-contact delivery process in place?

A. Yes, we are now offering Zero Contact Delivery and Assembling.

This means having your favourite setting delivered and set up in your backyard but with no direct contact between you and our delivery experts. We understand the trust our customers place in us to deliver your settings and we take our responsibility seriously.

Q. What will happen after I’ve requested Zero Contact Delivery and Assembling?

A. We are working hard to keep everything running as normally as possible during this time, in the meantime, the safety of our teams and customers is our top priority. With that in mind, we’ve decided to minimize the time that our customers and delivery partners are in contact.

If you request a Zero Contact Delivery and Assembling, the delivery staff will contact you by phone to let you know they have arrived so that you can advise them on where you want your furniture placed, and when complete they will call you again to confirm completion and wait to ensure you have collected your order.

Q. I'm self-isolating. Can I still purchase from your website? What should I do?

A. Yes, of course. We're now providing zero-contact delivery or, if you'd prefer, we can hold your order at our warehouse until you're ready to receive it. You can arrange it via email or get in touch with our Customers Services team 1300 296 505.

Q. Are your Customer Services still available?

A. Yes! You can contact our Customer Services via email sales@rmkb.co, or phone 1300 296 505 over this period. If you would like to speak to a sales assistant directly in your nearest showroom, their contact details are listed below:

  • Sydney Showroom 02 9488 8561
  • Melbourne Showroom 03 9532 2270
  • Melbourne Showroom (Nunawading) 03 9878 2144
  • Brisbane Showroom 07 3257 7448
  • Sunshine Coast Showroom 07 5479 3286