Privacy policy

Our Privacy Commitment

Remarkable Outdoor Living Pty Ltd operates https://www.remarkablefurniture.com.au. We understand that you value your privacy and wish to keep your personal information secure. Our Privacy Policy describes how we manage your personal information, including collection, use and disclosure and safeguard your privacy.

We respect your privacy and are committed to protecting it per the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). You can find out more about the APPs and your rights under the Privacy Act by visiting the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may revise our Privacy Policy from time to time to reflect changes to privacy laws, changes in how we do business, technology changes and customer feedback. The revised Privacy Policy will take effect when posted on our website. We encourage you to check our website from time to time to ensure that you are aware of our current Privacy Policy.

If you have any questions, concerns, or complaints about our handling of your personal information, please do not hesitate to contact our Privacy Officer at privacy@remarkablefurniture.com.au.

Personal Information

Depending on the nature of our relationship with you, we may collect the following types of Personal Information:

  1. Initial identification details: name, residential address, and date of birth.
  2. Contact details: telephone, residential, mailing, and email addresses.
  3. Demographics: date of birth, gender, age, purchase history, income, occupation, hobbies, and interests.
  4. Product and service information: details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries.
  5. Financial information: including methods of payment you use, credit reports we receive, and any information you provide about applications for finance or in-store credit.
  6. Feedback: information relating to you that you provide to us directly through our website or service centre, customer surveys, or visits by our representatives from time to time; and
  7. Analytics: information relating to you that you provide to us indirectly through our websites or online presence, including your IP addresses.

Collecting Personal Information

1. How do we collect

When collecting Personal Information from you, we may collect in ways including:

  • Direct collection: We collect your Personal Information directly from you if it is reasonable or impracticable to do so.
  • Through your access and use of our website; during conversations and communications between you and our representatives; when you complete an application or purchase order or ask for a quote to be prepared when you make an in-store or online purchase;
  • visit our website;

  • communicate with us through our website chat bot;
  • purchase or offer to purchase products from us be that online, in person or on the phone;
  • respond to one of our surveys, promotions, competitions or rewards;
  • contact us by email, telephone or letter;
  • connect with us from other social media applications, services or websites;
  • apply for employment with us;

    2. Attention

    It would be unusual for us to need to collect all or even most of the above information from you. The information we require will depend on our specific service(s) and/or our interactions with you.

    3. Why do we collect

    Remarkable Outdoor Living Pty Ltd uses, collects and holds your information to provide our products and services to you, to better understand your needs and provide you with better services, including for:

    3.1. Customer service:
    • Complete transactions in-store or online;
    • Deliver products and services;
    • Provide our membership program;
    • Deal with queries, comments, or customer service issues promptly by email, social media, telephone, or mail. (We may also keep information on your communications with our customer service representatives).
    3.2. Marketing:
    • Keep you updated with products, services, events, or promotions we think would be of particular interest through various channels. (You can "opt out" from this activity at any time);
    • Evaluate the effectiveness of our online advertising;
    • Evaluate our website's performance and improve the content we display to you.
    3.3. Business operations:
    • Analyse our business for planning, marketing, research, recruiting, and training purposes.
    • Enhance your customer experience in-store and online and help us complete your transactions faster.
    • Administer our business, analyse trends, administer our website, track users' movements, and gather broad demographic information;
    3.4. Others:
    • When preventing fraud and other criminal activities;
    • When recruiting staff and contractors;
    • For other purposes explained at the time of collection or which are required or authorised by or under the law and for which you have provided consent.

    4. Third-party Information Collection

    4.1. Shopify

    We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

    4.2. Google

    Our website uses Google AdWords, Google Analytics, and the Google Display Network to serve ads on other websites after you visit our website. This practice is known as remarketing and is a tool that Google offers businesses. If you want to opt out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ads Preferences Manager.

    4.3. Cookie

    Cookies are small files of data which are sent by a website and stored on a computer’s hard drive. Cookies allow websites to respond to you individually, remarket to you based on web pages you have visited and improve the website. You are able to decline the use of cookies on your computer by changing the browser setting to decline cookies.

    4.4. Website Links

    Links to third-party websites on www.Remarkable Outdoor Living (Victoria) Pty Ltd (ABN 84 621 549 657)/Remarkable Outdoor Living (QLD) Pty Ltd (ABN 18 624 838 302)/ Remarkable Outdoor Living (NSW) Pty Ltd (ABN 99 624 799 088). com.au are provided solely as a convenience to you. If you use these links, you will leave Remarkable Outdoor Living (Victoria) Pty Ltd (ABN 84 621 549 657)/Remarkable Outdoor Living (QLD) Pty Ltd (ABN 18 624 838 302)/ Remarkable Outdoor Living (NSW) Pty Ltd (ABN 99 624 799 088) 's site. Remarkable Outdoor Living (Victoria) Pty Ltd (ABN 84 621 549 657)/Remarkable Outdoor Living (QLD) Pty Ltd (ABN 18 624 838 302)/ Remarkable Outdoor Living (NSW) Pty Ltd (ABN 99 624 799 088) is not responsible for any of these sites, their content or their usage of your Personal Information.

    4.5. Others

    We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.

    5. Your Consent

    • The performance of the contract between you and the site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.
    • By agreeing to accept the terms of this Privacy Policy, or by providing your Personal Information to us, or both, you are taken to have expressly consented to the collection, storage, use, and disclosure of your Personal Information for each of the purposes and to all of the parties outlined in this Privacy Policy.

    Refusal of Information Collection

    If you do not provide us with the Personal Information described above, we may not be able to provide the requested products or services to you, either to the same standard or at all, or we may not be able to provide you with information about our products and services.

    Because there is no consistent industry understanding of responding to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Disclosure of Personal Information

    We may disclose your Personal Information to:

    Our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling your requests, providing products and services to you and promoting our goods and services to you (including by sending email, SMS or telephone messages to you directly); and suppliers and other third parties with whom we have commercial relationships for marketing (including direct marketing), business and related purposes.

    Direct Marketing Materials

    We may send you direct marketing communications and information about our products and services that may interest you if you reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media, and email, by applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical.

    With your consent, we may provide your Personal Information to organisations we partner with from whom we think you would like further information. We may also offer direct marketing communications from organisations we partner with from whom we think you would like to receive additional information.

    Access and Correction

    You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we have information you are entitled to access, we will provide you with suitable means of accessing it (for example, by mailing or emailing it). We may ask you to pay our reasonable costs to give you access to your Personal Information.

    There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

    If you believe that the Personal Information we hold about you needs to be corrected, complete, or accurate, you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the Personal Information stating that you disagree.

    Complaints or Questions

    1. Complaints

    • If you have any questions about this policy, concerns, or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details below.
    • We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your request or complaint to discuss your concerns and outline options for resolving them. We will ensure that any complaint is resolved promptly and appropriately.

    2. Solution

    All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact and advise you.