change of mind return - online orders only
At Remarkable Outdoor Living, we understand that sometimes, a change of heart is inevitable. That's why we offer a hassle-free 30-day change-of-mind policy for your eligible outdoor furniture purchases through our Easy Return process. So, you can get your money back easily if you decide not to proceed with your outdoor furniture purchase. We want you to shop with confidence, knowing that if you're not completely satisfied with your purchase, we've got you covered.
This approach is designed to support customers by aligning with the ACCC's Consumer Guarantee regulations. These regulations clearly state that consumers do not automatically qualify for a repair, replacement, or refund if they simply change their mind after receiving the product. By adhering to these guidelines, we ensure that our customers are aware of their rights and entitlements, fostering transparency and fairness in our business practices. For more details, please refer to the ACCC's guidelines on consumer rights when purchasing products and services.
change of mind return -
online orders only
At Remarkable Outdoor Living, we understand that sometimes, a change of heart is inevitable. That's why we offer a hassle-free 30-day change-of-mind policy for your eligible outdoor furniture purchases through our Easy Return process. So, you can get your money back easily if you decide not to proceed with your outdoor furniture purchase. We want you to shop with confidence, knowing that if you're not completely satisfied with your purchase, we've got you covered.
This approach is designed to support customers by aligning with the ACCC's Consumer Guarantee regulations. These regulations clearly state that consumers do not automatically qualify for a repair, replacement, or refund if they simply change their mind after receiving the product. By adhering to these guidelines, we ensure that our customers are aware of their rights and entitlements, fostering transparency and fairness in our business practices. For more details, please refer to the ACCC's guidelines on consumer rights when purchasing products and services https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-consumer-rights-when-buying-products-and-services.
Flexible order change & hassle-free returns
at remarkable outdoor living
Before-Dispatch
Cancellation
If you need to cancel an order before it is shipped, contact our Customer Service team at 1300 296 505 or online@remarkablefurniture.com.au right away for a refund. Once shipped, our post-dispatch policy applies.
Post-Dispatch
Returns
For online orders, we offer a 30-day return policy starting from the date of receipt. For items that have already been dispatched, a store credit voucher will be issued. You will be offered a refund in the form of store credit.
seamless 30-dayreturn guarantee for online shoppers
If you change your mind about your purchase at Remarkable Online Store, we offer a 30-day return policy with Easy Return for online orders. During this period, you can start the return process to receive a full refund. If your order has not been dispatched, you will receive a full refund to the original payment method. However, if the item has been dispatched, a store credit voucher will be issued upon return. Once the 30-day period has lapsed, a 20% cancellation fee applies.
*Return Policy Exclusions: What's Not Included in Your Guarantee
Some items are not covered by our return policy, including accessories, firepits, rugs, and umbrellas, clearance items or items with discounts exceeding 40% off RRP (Recommended Retail Price), floor stock, demo models, showroom or warehouse sales items, and custom products.
Terms & Conditions For Change-Of-Mind Return & Store Credit
- Items must be returned unopened, sealed, and in their original packaging. (Please see images below)
- Return expenses are the responsibility of the purchaser.
- After inspecting the returned goods, a store credit voucher will be issued.
- For items cancelled before dispatch, we can offer a refund to the original payment method or store credit voucher.
Below are images depicting criteria for defining an item's unopened and sealed condition:
Remarkable Outdoor Living’s Return Shipping Policy
Your Convenience, Our Commitment
Return Shipping Fee Shouldered
By Remarkable Outdoor Living
If the return shipping fee is covered by Remarkable Outdoor Living, the amount equal to that fee will be taken out from the total store credit you receive. In other words, the cost of return shipping will be deducted from your store credit.
Item Purchased with Free Shipping &
Remarkable Shoulders The Return
If you got free shipping when you purchased the item, you'll receive store credit equal to the item's price. However, if Remarkable Outdoor Living pays for the return shipping, that cost will be subtracted from your overall store credit amount.
We hope this comprehensive overview of Remarkable Outdoor Living's return policies has provided you with clarity and confidence in your shopping experience with us. Our aim is to make your interactions with us as straightforward as possible, ensuring your satisfaction with each purchase. If you ever have any questions or concerns about our policies, don't hesitate to contact our dedicated Customer Service team at 1300 296 505 or via email at online@remarkablefurniture.com.au. We value your trust in us and look forward to serving your outdoor living needs. Thank you for choosing Remarkable Outdoor Living.
FAQs
In the event that you need to cancel your order, please note the following terms:
- Order cancellations are classified into two primary categories: Change of Mind for online orders and Damaged Goods. Each category is subject to specific conditions and procedures.
- Manufacturing Commencement: If your order has already entered the manufacturing process at the time of cancellation, you may be required to pay a cancellation fee up to the entire purchase price, as determined at our discretion.
- Post-Delivery Cancellation: Please note that this condition applies solely in the event of significant damage to the product. If both parties agree to a cancellation after the goods have been delivered, a repackaging fee of $160.00 will be applicable. Additionally, all freight costs associated with the return of the goods will be your responsibility.
If you noticed that you received the wrong item upon delivery:
We kindly ask you to inspect all items carefully before accepting the delivery. If you find that you have received an incorrect item, please document the issue with photos or videos and then decline the delivery. Kindly email the evidence and the invoice number to online@remarkablefurniture.com.au for further assistance.
If you noticed that you received the wrong item after delivery:
Should you become aware of having received an incorrect item subsequent to the delivery, we kindly request you to promptly send us the relevant photos and videos via email to online@remarkablefurniture.com.au within 24 hours. Additionally, please provide a detailed description of the error to facilitate a swift resolution.
As it is their responsibility, Remarkable will cover all costs associated with the return of incorrect items received by customers.
Remarkable Outdoor Living provides a 30-day change-of-mind policy for eligible purchases with Easy Return. During this specified timeframe, you may commence the return procedure to receive a complete refund in the form of store credit. However, once the 30-day period has elapsed, a cancellation fee of 20% will be imposed to account for the costs incurred. To find find more details of our Change-Of-Mind Return Policy visit our extensive refund policy here.
In the event that you need to cancel an online order before it is dispatched, please contact our Customer Service team at 1300 296 505 or send an email to online@remarkablefurniture.com.au immediately to receive a refund to your original payment method or refund in the form of a store credit voucher. It is important to note that if an item has already left our warehouse, our Dispatched Item policy will apply.
Should a part appear missing from an item, please report the missing part along with a description (the part number on the manual) via email to online@remarkablefurniture.com.au. We will take immediate action to resolve the issue by arranging for a replacement to be dispatched to you as soon as possible.
As it is their responsibility, Remarkable will cover all costs associated with the return of items with missing parts or missing items received by customers.
Choose from our range of sustainably sourced materials, including recycled teak and concrete tables, reflecting our commitment to offering eco-conscious choices to valued customers. As these items are crafted from natural materials and meticulously hand-finished, it is essential to recognise that minor imperfections and variations are inherent characteristics of these products and should not be considered grounds for a refund or replacement.
If subsequent to delivery, you uncover any instances of damaged goods, we kindly request that you promptly initiate the reporting process. This entails providing a comprehensive description of the observed defect, along with accompanying photos or videos that effectively depict the issue. It is preferable that this notification is conveyed to us within a 24-hour window from the time of delivery and should be directed to online@remarkablefurniture.com.au.
For damaged goods returned for repair will be assessed and/or repaired within a reasonable timeframe. While we may provide an indicative timeframe for repairs, please note that this time may vary due to factors beyond our control, such as the availability of repair materials and discrepancies in the fault description.
1. Return Shipping Fee Shouldered by Remarkable Outdoor Living:
If Remarkable Outdoor Living shoulders the Return Shipping fee, the cost will be deducted from the total store credit that will be issued to you. The deducted amount will be equivalent to the return shipping fee paid by Remarkable Outdoor Living.
2. Item Purchased with Free Shipping - Return Shipping Fee Shouldered by Remarkable:
Products acquired through free shipping will be eligible for a store credit strictly corresponding to the item's purchase price. Additionally, it should be noted that any return shipping expenses covered by Remarkable Outdoor Living will be subtracted from the overall store credit amount.
For damaged goods, you as the customer are responsible for returning the damaged goods to us at your expense in the circumstances under which you have picked up the goods, or you are liable to pay for all fees concerning labour, assessment, and freight, such as where the goods are assessed to have been damaged by misuse or accident, or where Your rights under the Australian Consumer Law or any manufacturer's warranty are not applicable. We may provide an estimate of the fees to you; however, this may vary due to reasons beyond our control.