change of mind return － online orders only
At Remarkable Outdoor Living, we understand that sometimes, a change of heart is inevitable. That's why we offer a hassle-free 30-day change-of-mind policy for your eligible outdoor furniture purchases through our Easy Return process. So, you can get your money back easily if you decide not to proceed with your outdoor furniture purchase. We want you to shop with confidence, knowing that if you're not completely satisfied with your purchase, we've got you covered.
This approach is designed to support customers by aligning with the ACCC's Consumer Guarantee regulations. These regulations clearly state that consumers do not automatically qualify for a repair, replacement, or refund if they simply change their mind after receiving the product. By adhering to these guidelines, we ensure that our customers are aware of their rights and entitlements, fostering transparency and fairness in our business practices. For more details, please refer to the ACCC's guidelines on consumer rights when purchasing products and services.
change of mind return -
online orders only
At Remarkable Outdoor Living, we understand that sometimes, a change of heart is inevitable. That's why we offer a hassle-free 30-day change-of-mind policy for your eligible outdoor furniture purchases through our Easy Return process. So, you can get your money back easily if you decide not to proceed with your outdoor furniture purchase. We want you to shop with confidence, knowing that if you're not completely satisfied with your purchase, we've got you covered.
This approach is designed to support customers by aligning with the ACCC's Consumer Guarantee regulations. These regulations clearly state that consumers do not automatically qualify for a repair, replacement, or refund if they simply change their mind after receiving the product. By adhering to these guidelines, we ensure that our customers are aware of their rights and entitlements, fostering transparency and fairness in our business practices. For more details, please refer to the ACCC's guidelines on consumer rights when purchasing products and services https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-consumer-rights-when-buying-products-and-services.
Flexible order change & hassle-free returns
at remarkable outdoor living
Before-Dispatch
Cancellation
If you need to cancel an order before it is shipped, contact our Customer Service team at 1300 296 505 or online@remarkablefurniture.com.au right away for a refund. Once shipped, our post-dispatch policy applies.
Post-Dispatch
Returns
For online orders, we offer a 30-day return policy starting from the date of receipt. For items that have already been dispatched, a store credit voucher will be issued. You will be offered a refund in the form of store credit.
seamless 30－day return guarantee for online shoppers
If you change your mind about your purchase at Remarkable Online Store, we offer a 30-day return policy with Easy Return for online orders. During this period, you can start the return process to receive a full refund. If your order has not been dispatched, you will receive a full refund to the original payment method. However, if the item has been dispatched, a store credit voucher will be issued upon return. Once the 30-day period has lapsed, a 20% cancellation fee applies.
*Return Policy Exclusions: What's Not Included in Your Guarantee
Some items are not covered by our return policy, including accessories, firepits, rugs, and umbrellas, clearance items or items with discounts exceeding 40% off RRP (Recommended Retail Price), floor stock, demo models, showroom or warehouse sales items, and custom products.
Terms & Conditions For Change-Of-Mind Return & Store Credit
- Items must be returned unopened, sealed, and in their original packaging. (Please see images below)
- Return expenses are the responsibility of the purchaser.
- After inspecting the returned goods, a store credit voucher will be issued.
- For items cancelled before dispatch, we can offer a refund to the original payment method or store credit voucher.
Below are images depicting criteria for defining an item's unopened and sealed condition:
Remarkable Outdoor Living’s Return Shipping Policy
Your Convenience, Our Commitment
Return Shipping Fee Shouldered
By Remarkable Outdoor Living
If the return shipping fee is covered by Remarkable Outdoor Living, the amount equal to that fee will be taken out from the total store credit you receive. In other words, the cost of return shipping will be deducted from your store credit.
Item Purchased with Free Shipping &
Remarkable Shoulders The Return
If you got free shipping when you purchased the item, you'll receive store credit equal to the item's price. However, if Remarkable Outdoor Living pays for the return shipping, that cost will be subtracted from your overall store credit amount.
We hope this comprehensive overview of Remarkable Outdoor Living's return policies has provided you with clarity and confidence in your shopping experience with us. Our aim is to make your interactions with us as straightforward as possible, ensuring your satisfaction with each purchase. If you ever have any questions or concerns about our policies, don't hesitate to contact our dedicated Customer Service team at 1300 296 505 or via email at online@remarkablefurniture.com.au. We value your trust in us and look forward to serving your outdoor living needs. Thank you for choosing Remarkable Outdoor Living.