Frequently Asked Questions

In-stock products usually get dispatched within seven (7) business days after placing your order. We have three (3) warehouses in NSW, VIC and QLD. If the product is out of stock at your nearest warehouse, the interstate transfer from other warehouses takes 7-14 working days. We aim to deliver the goods you have ordered within the estimated timeframe.

Please note that these delivery timeframes are an indication and will alter at seasonal peak freight times (November – January). Occasionally, delivery may arrive late, or achieving delivery as stated may not be possible. We do not accept liability for this if it is due to reasons beyond our control.

If your order contains a pre-order item, we will combine your items and arrange delivery once all items are in stock. If you want to split your order to receive in-stock items separately, please email Additional delivery fees may apply for multiple shipments.

Our staff will always try to book your delivery on a day that is convenient for you. They will contact you directly to arrange this booking. If you cannot accept your delivery, please get in touch with our sales by phone or email shown on your tax invoice. If you require further assistance, don't hesitate to contact our team at 1300 296 505.

You are welcome to organise your courier to collect from our warehouse. You can see a warehouse pick-up option when you are checking out. Simply choose your nearest pick-up warehouse location. One of our staff will inform you of the collection date after you place your order online. Upon collection of goods, proof of purchase must be presented.

Yes, we deliver Australia-wide. Just input your postcode on the checkout page to know the shipping cost. Orders to remote or less populous locations outside our standard service area are subject to additional shipping fees. If your postcode does not provide a delivery option, please get in touch with us for a quote at

After your order is sent out, your local store will get in touch with you within 24 to 48 hours to confirm a dispatch date. If you need help tracking your order, contact our team at 1300 296 505.

Most items are dispatched directly by our logistics team, and we work with our network of preferred third-party logistics. They are well experienced in last-mile deliveries and are fully insured.

If you decide to hold your order, we will keep it safely stored until you're ready for delivery. When you're ready, just let us know, and we'll work with you to reschedule the delivery at a convenient time. Limits do apply. Please get in touch with our sales team at 1300 296 505 to release your order.

1) Serviced Metropolitan areas

The shipping rate is calculated based on the postcode you provided and added to your order at Checkout. Assembly and package disposal are optional services with extra charges.

2) Serviced Regional areas

Orders to remote or less populous locations outside our standard serviced areas are subject to additional shipping fees. If your postcode does not provide a delivery option, please get in touch with us for a quote at

The applicability of cancellation fees depends on the status of your order.  

Before Dispatch: If your order has not yet been dispatched, there are no cancellation fees whatsoever. You can cancel your order without any financial implications at this stage. You have the option to get 100% store credit or a refund to your original payment method if you decide to make changes while the order is still awaiting dispatch.  

After Dispatch: For online orders, we extend a 30-day risk-free period with Easy Return for Change-of-Mind returns. Should you wish to cancel your order after dispatch due to a change of mind, you have 30 days to initiate the return process. Upon receipt of the returned item, you will be refunded 100% of the product total in the form of store credit. If the 30-day risk-free period has expired, a minimum cancellation fee of 20% will be applicable. This fee is imposed to offset any costs incurred up to the point of cancellation.  

It is important to note that, in both scenarios, the customer assumes responsibility for the associated return shipping expenses. 

Damaged Products: In the unfortunate event that you receive a damaged product, the situation is handled with care. We must assess if the damage is a result of Remarkable customer’s (you) mishandling or an issue on our end. If the damage is determined to be the result of negligence from your end and both parties agree to cancel the order after it has been delivered, you will be charged a repackaging fee amounting to $160, on top of the 20% cancellation fee. Furthermore, all freight costs associated with the return of the goods will be your responsibility. It is crucial for customers to inspect the product upon delivery as prompt examination ensures a smoother resolution. Nevertheless, if the damage is attributed to our end, rest assured that we will handle the situation remarkably, and you will not incur any additional charges. 

To cancel an online order before dispatch, please contact our Customer Service team immediately at 1300 296 505 or send an email to If the item has not left our warehouse, we will process a refund. Please note that once the item has been dispatched, our Post-Dispatch Returns policy applies.

If you believe a part is missing from an item, please send us an email at along with a description, including the part number on the manual. We will take immediate action to arrange for a replacement to be sent to you.  

You have Seven (7) working days from the date of collection to return the item with the missing parts. Remarkable covers return costs for items with missing parts or items customers didn't receive. 

For Change-of-Mind returns, the customer handles the fees associated with the return of the unwanted item. Please note that to qualify for a return and store credit, please ensure the goods are returned unopened and sealed, preserving their original packaging. 

This also applies to damaged items where the fault lies with the customer. In such cases, return fees will be the responsibility of the buyer. 

For items that fall under the Faulty Goods category, it is Remarkable’s responsibility to cover all costs associated with the return of the faulty items.

Read here to know more about our Return and Refund policy.

If you receive a product with discernible and substantial damage to the packaging or the product itself, please document it with photos or videos and decline the delivery. Send the photos, videos, and the invoice number to If you discover damage after delivery, report it within 24 hours to the same email address. We will review the information and assist you in resolving the issue promptly. If the damage results from a manufacturing fault, we will facilitate a resolution, either by arranging repairs, replacement, or compensation based on the issue. It is important to note that damaged goods must be returned within seven (7) days of the date of collection.

For more information, please refer to our Refund and Return Policy.

Our furniture, crafted from natural materials like recycled teak and concrete, may display minor imperfections inherent to these products, enhancing their rustic charm. Cracks, splinters, nail holes, and patches are part of reclaimed teak's appeal, while concrete items may exhibit minor cracks and crazing due to natural shrinkage. These characteristics do not impact the furniture's quality or lifespan and do not warrant a refund or replacement. 

If the damage is determined to be the customer's fault, Remarkable can arrange repair or replacement with refurbished goods, subject to a fee.

We kindly request you to carefully inspect items upon delivery. If you receive an incorrect item, please decline delivery and document the issue with photos or videos. Kindly email the evidence and the invoice number to for further assistance. 

If you discover the error post-delivery, we appreciate your promptness in emailing the relevant photos, videos, and a detailed description of the error within 24 hours to Your cooperation will help us resolve the matter swiftly.  

You have Seven (7) working days from the date of collection to return the wrong item. Please be assured that all costs associated with the return will be shouldered by Remarkable. 

As a standard practice, your entire order will be dispatched when the last pre-ordered item arrives at the warehouse. Pre-Ordering takes a little longer to receive your order, and the time frame will depend on the next shipment carrying your chosen items. We are happy to split your order if you would like a partial delivery. To request a partial delivery, send an email to our customer service centre at Kindly be aware that partial deliveries will result in additional costs.

We have campaigns in specific periods on our website that offer you great discounts. You are advised to register as one of our members, and our system will remind you of our future discount campaign. If you would like to apply a discount for trade and commercial orders, please make Trade Registration or contact

Our payment options include major credit cards and financing options such as PayPal and Zip, Electronic Funds Transfer, and Direct Deposit.

If you are still waiting to receive a confirmation within 24 hours of placing your order, we recommend you check your Junk folder in case our emails go in there.

If this is not the case, the incorrect email address may have entered the order. Please check your account details to ensure your email address is spelled correctly, and it's your valid email address.

If you are still trying to determine why you are not receiving a confirmation email, please email Customer Support at, and we will look into this for you.

Our service includes setup for online orders, covering assembly and packaging removal, as needed. Depending on your location, delivery services are available in two options: delivery only for all regions and delivery only/full setup for metro areas.

Most of our products are delivered in one of two ways: either fully assembled or with simple assembly required, such as attaching table or sideboard legs using provided bolts. Each item requiring assembly has all the necessary tools and easy-to-follow instructions, ensuring a smooth setup process. Certain products are sent in flat-packed form to protect the items during transit and keep delivery costs low.

For added convenience, you can choose our assembly service at checkout for a small additional fee. Our delivery team will transport and assemble your furniture upon delivery, streamlining the process for you. Please select the assembly service if you require this assistance during checkout.

Remarkable has warehouses located across three states in Australia. We pride ourselves on our large stock holding and range of products. We know the importance of having large quantities in stock and ready for shipping. However, some of our popular products are out of stock due to global shipping delays. The next shipment arrival date will show on our product page. If the product is out of stock, you can process the order as normally. For any inventory inquiries, please email us at

Quality control is of utmost importance to us, and we work closely with our manufacturers to ensure all items are manufactured to perfection. All Remarkable products undergo a high-quality inspection at the factory prior to packaging and are packaged robustly to protect them in transit. Remarkable offers a 3-year or a 5-year structural manufacturer's guarantee subject to terms and conditions.

For more information, please refer to the warranty information on the product page and our Guarantee Policy.

Remarkable has seven (7) showrooms in Australia, allowing our VIC, NSW, and QLD customers to view the product before purchase. You may find our showroom locations here.

If the product is out of stock in your nearest warehouse, it takes extra ten (10) business days for the interstate to transfer from other warehouses. We aim to deliver the goods you have ordered within the estimated timeframe.

To find out whether an item is eligible for you to collect at a store or a warehouse, check the product’s information in the cart. 

Depending on availability almost all furniture is available to be picked up at  our warehouses and our accessories are eligible for in-store pick-up 

If you don’t receive a confirmation email within two hours of placing your order, please call the store you selected for collection.

Unless you call to instruct otherwise, you are the only person authorised to collect your order. If you’d like someone else to collect your order, please call the store and provide that person’s name. Make sure the person collecting your order brings a copy of the order confirmation email (digital or printed), along with their valid photo identification.

Please refer to our Returns Page for more details regarding our Returns Policy.

When your order is ready to be collected, we’ll send you an email and call you letting you know. If you place your order for an in-stock item during store hours, it will usually be ready for you to pick up within four hours. If you order just before or after your selected store has closed, your order will typically be ready for pick-up the next morning. Store hours may vary by location, so be sure to check the hours and your confirmation email.

Please bring your order confirmation email, either printed or digital, and valid photo identification.

When you arrive, please announce yourself to the sales associate with your click and collect instructions.

Here is a detailed information about each Remarkable store's preferences for order collection, ensuring a seamless experience for our valued customers.

Sydney Showrooms

  • Pymble - Store pickup is available for heavy and bulk products, but it's recommended to check with the store beforehand.
  • Alexandria - Store pickup is available for heavy and bulk products, but it's recommended to check with the store beforehand.

Melbourne Showrooms

  • Moorabbin - Store pickup is available.
  • Nunawading - Store pickup is allowed, but for heavy products, customers should contact the store in advance due to limited warehouse space.

Brisbane Showroom

  • Fortitude Valley - Store pickup is not available due to limited storage space.

Gold Coast Showroom

  • Bundall - Store pickup is available, and there is a small storage room. For heavy and bulk products, it's advisable to contact the store in advance.

Sunshine Coast Showroom

  • Maroochydore - Store pickup is permitted for heavy and bulk products, and customers are advised to contact the store in advance.