By default, outdoor furniture clearance items cannot be purchased online. These are showroom clearance items – including overstock, discontinued lines, ex-display, and returns – which may have imperfections. In-person inspection and a signed disclaimer are required before purchase.

However, for a select group of customers who are confident in the product and willing to pay 100% upfront, we may be able to process a manual order online. This requires:

• A conversation with one of our team via live chat or email
• A signed disclaimer submitted digitally
• Full payment (100%) via a secure link
• Agreement on delivery terms in advance

We highly recommend visiting our showroom to inspect the item before purchase.

We accept the following payment methods for clearance stock:

1. Cash
2. EFTPOS
3. Mastercard
4. Visa
5. Amex
6. Apple Pay & Google Pay
7. UnionPay
8. Paypal
9. JCB

Please note:

1. All outdoor furniture clearance items must be paid in full at the time of purchase
2. Finance options are not available for clearance items

Due to the fast-moving nature of our clearance furniture, items cannot be held under normal circumstances.

In special cases, if a customer agrees to:

• Sign the disclaimer remotely
• Pay 100% upfront via our secured link (non-refundable)
  

our team may arrange a temporary hold via email or chat. This exception is handled on a case-by-case basis.

Clearance items are sold as-is. They may include discontinued, ex-display, returned, or aged stock and often have cosmetic imperfections. Because of this, they do not come with additional warranties like our brand-new items. For full-warranty products, check out our Home Page.

If something isn’t working as it should, please contact us via online chat or the store as soon as possible. Our team will arrange for the store to guide you through the next steps. ⚠️ Important: Any damage or missing parts not listed at the time of sale must be reported within 3 days of delivery. We won’t be able to accept claims made after this period.

Unfortunately, no returns are accepted for change of mind. Please choose carefully and inspect the product before purchase. If you're unsure, feel free to call us on 1300 296 505 for advice.

Yes – your rights under Australian Consumer Law still apply. You’re entitled to a refund or replacement if a product has a major fault or is not of acceptable quality (and that issue wasn’t already disclosed). You may need to provide proof for the claim.

Yes, we offer delivery for outdoor furniture clearance items. However, delivery is typically limited to local metro areas, depending on the stock location. These items are lightly packed or blanket-wrapped, so we highly recommend inspecting all clearance stock in person before purchase.Please note: Interstate transfers are not available for clearance products due to their fragile or irregular condition.

Delivery fees vary based on:

• Your postcode
• The size and quantity of the items
• The level of service required (e.g., drop-off only vs. assisted delivery)

To get an instant quote, simply enter your postcode into our delivery cost estimator at checkout.

Clearance deliveries are available to local metro areas only and depend on stock availability at specific stores. If you're unsure whether delivery is possible to your area, please contact our team or chat with us online.

es – pick-up is available by appointment only, and we require at least 24 hours’ notice. You must arrive within your scheduled time slot.Before arranging your own collection:

• Confirm the exact location of the stock
• Ensure the store is open during your chosen time
• Contact our team for assistance if needed

CollectionscanusuallybescheduledMonday to Friday during regular business hours,subjecttothestore’s availabilityandstock location.Pleaseconfirmthesedetailsaheadoftimetoavoidanydelays.